Mission, Vision, Values, and Strategic Plan

On her first day as Clerk (July 1, 2019), Nikki Alvarez-Sowles, Esq., asked frontline teammates for their ideas about how to better serve our customers, partners, and each other. Members of the Executive Team held sessions with teammates to dive deeper into our strategic advantages and challenges. This information, coupled with valuable feedback from customers, helped the Executive Team develop the first strategic plan in the history of the Office of the Pasco County Clerk & Comptroller. 

Looking to a promising horizon, the strategic plan also includes a strategic planning cycle for tracking and reviewing results, allowing the Office to focus its resources on achieving strategic objectives to deliver on our commitment to #ServeAndConnect. 

Click to View

Strategic Plan Website View FY23-26 Cover


We serve and connect our community to our government partners and the justice system by delivering exceptional services. 


Trusted service for a better community. 


Integrity – We work honestly and fairly with the public and each other. 

Compassion – We are empathetic to the circumstances and needs of our customers and teammates. 

Teamwork – We develop and strengthen relationships with our stakeholders as we share talents and resources to achieve common goals. 

Continuous Improvement – We establish and maintain high standards in the performance of our duties by embracing a culture of open communication, creativity, measurement, analysis, implementation, and learning.